Privacy Policy


Terms of Business

If you buy any goods from this website, the purchase is governed by UK law, as are these terms. The seller of the goods is Raphi Silver, a registered UK business. We are a privately owned family business that has been trading since 1992. These terms and conditions do not affect your consumer statutory rights.

Goods

Raphi Silver warrants that all goods promoted for sale on this website are of satisfactory quality and meet any description stated for them on this website. All prices quoted are in UK Pounds sterling.

Payment

We accept most major credit & debit cards. We do not store or record any credit / debit card details. Goods will not be posted if the order is not paid in full including postage and packaging charges. All prices displayed are quoted in UK Pounds Sterling, and must be paid in full, together with any applicable delivery charges.

Cancellation Policy and Safe Buy Guarantee

We give you the right to cancel your order without giving a reason as required by the Distance Selling Regulations. The cancellation period begins on the day after the day on which you receive the goods and ends on the expiry of 14 working days. This is described as the cooling off period. You may be charged for the cost of returning the goods to us if you cannot present them in person. But all other monies are refunded including the initial cost of shipping the goods to you. Where you exercise your right to cancel, we will refund your money within 30 days of the cancellation date. This section has been introduced to incorporate the new European Directive on distance selling which is incorporated into UK law by the CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013. Further information on this can be found here.

Delivery Prices & Timescale

The cost of delivery for all on-line purchases is included within the price of every item that you see on our website. You should expect delivery of your order within 10 days from the date of your invoice unless we have agreed a longer time with you. If we cannot deliver the goods within this time you will be told immediately and we will arrange another delivery date/time. If we cannot agree on another date/time, then we will offer either a full refund or store credit, whichever is easier for you.

Returns (please contact us first)

Raphi Silver always ensures that customers are satisfied with their purchases and service. Any goods that are bought from the website that are damaged in transit can be returned to Raphi Silver, unused, with receipt, for a full refund. If for any other reason you are not entirely satisfied with your goods then  please contact us as soon as possible,  before you return them, with the original receipt. Depending on the circumstances we will endeavor to provide you with either a full refund or a replacement piece of similar quality and price. Our policy is designed to reflect the CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013, which establishes that consumers are allowed a reasonable opportunity to establish that the goods are in conformity with the contract. This means that in certain circumstances the packaging will have been opened, and possibly even discarded. Where it is reasonable for a consumer to have taken such action, the goods will not be returned in an "unused" condition.

Privacy Statement

Raphi Silver has created this privacy statement in order to demonstrate our firm commitment to privacy. If you have any questions about this privacy statement our contact details are at the bottom of each page on our website. The following discloses the information gathering and dissemination practices for this Web site http://www.rafi.biz

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons. Firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

Personal Information

The type of information we will collect about you includes:
• Your name
• Address
• Phone number
• Email address
• Telephone order debit/credit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We collect this information ourselves and do not share any of this personal customer information with third parties nor do we use any personal information for any purposes other than contacting our customers. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Security Measures -

We use three levels of security. Encryption software based on the Secure Socket Layer is used to protect all on-line customer card details. Firewall software is used to protect confidential data stored on all our computers and this prevents unauthorised access via the Internet. Password protection and locks are used to physically protect our equipment.